Monday, October 3, 2011
Loss for Words
Have you ever been truly at a loss for words? It happens to me more than I would really like. I'm generally rendered silent by such things as utter stupidity or ignorance but sometimes, someone acts like such a bonehead that there really are no words and the best I can manage is a small scream of frustration. I'll keep this short... if there is an accident, disabled vehicle or construction, you do NOT need to stare. Let me repeat that... YOU. DO. NOT. NEED. TO. STARE. What if it were you or your loved one in that accident. Would you want people to be rubbernecking just to see the carnage? There is nothing there you need to be concerned about, in fact you are causing more problems. Do you ever get a pain in your neck trying to see all the gory details? You should be ashamed. Your responsibility as a driver is to operate your vehicle safely and trust me, causing traffic and another potential accident just because you need to see if there's any blood is the furthest thing from responsible I can think of. Be ashamed, be very ashamed. Next time you come up on an accident, disabled vehicle or construction, I dare you not to turn your head. I dare you to just move forward. I bet you can't do it, but I hope you prove me wrong because I have places to be and you are holding me up.
Sunday, October 2, 2011
Do you really want me to rate your service??
I originally posted this in reply to someone else's post but after a horrible experience today, I thought it was worth posting on my own page. If I'm giving you my money for something could you at least look me in the eye and say thank you for your business instead of making me feel like I'm either leaving it on the night stand or asking you to leave it on the night stand?
Progress, technology, advancement. How often do we hear these words? In today’s society, it seems to be all about moving forward, what’s the next best thing, what corners can we cut? We don’t often hear as much about quality, service and integrity. In an effort to make more and more money, human interaction has been sacrificed for efficiency and cost savings. You call a company and you get an automated system, you want to check in for your flight and you have to touch a screen, I’ve even had to make a dr’s appointment by automation. I find that as I get older I’m more nostalgic about “when I was young” which I suppose is to be expected, but what I miss is the idea of service. When did it become okay for a company to make a promise but then not keep it hoping everyone would forget. There used to be a Walmart advertisement that they promised the lowest prices but when it was proven that many stores offered lower prices, they just changed their slogan instead of honoring the original and lowering prices. It’s business, I understand that, but it lacks integrity. I miss walking into a store and not being worried about finding someone to not only help me but to be able to answer questions, I miss stepping onto an airplane and not having to pay for a tissue to wipe my nose. What some companies may not realize is that there IS a market out there that will pay a bit more for good service. I would love to have a flight where I felt compelled to dress up because the service was that good. Do you really need to nickel and dime me for a blanket and an olive? What’s next, quarter toilets? Anyone else remember the prizes at the bottom of the cereal box? Do they even do that anymore? What about all the cool useless crap we used to get from McD’s and BK as kids? Oh wait, we’re already hooked on the food so there’s no need to spend that much to grow the customer base. How will I trick or treat this year without my happy meal punkin pail?
At least McD’s is trying to “healthy up” it’s menu. I wonder if anyone recently has done a return on investment study on simple service… I miss it so.
Progress, technology, advancement. How often do we hear these words? In today’s society, it seems to be all about moving forward, what’s the next best thing, what corners can we cut? We don’t often hear as much about quality, service and integrity. In an effort to make more and more money, human interaction has been sacrificed for efficiency and cost savings. You call a company and you get an automated system, you want to check in for your flight and you have to touch a screen, I’ve even had to make a dr’s appointment by automation. I find that as I get older I’m more nostalgic about “when I was young” which I suppose is to be expected, but what I miss is the idea of service. When did it become okay for a company to make a promise but then not keep it hoping everyone would forget. There used to be a Walmart advertisement that they promised the lowest prices but when it was proven that many stores offered lower prices, they just changed their slogan instead of honoring the original and lowering prices. It’s business, I understand that, but it lacks integrity. I miss walking into a store and not being worried about finding someone to not only help me but to be able to answer questions, I miss stepping onto an airplane and not having to pay for a tissue to wipe my nose. What some companies may not realize is that there IS a market out there that will pay a bit more for good service. I would love to have a flight where I felt compelled to dress up because the service was that good. Do you really need to nickel and dime me for a blanket and an olive? What’s next, quarter toilets? Anyone else remember the prizes at the bottom of the cereal box? Do they even do that anymore? What about all the cool useless crap we used to get from McD’s and BK as kids? Oh wait, we’re already hooked on the food so there’s no need to spend that much to grow the customer base. How will I trick or treat this year without my happy meal punkin pail?
At least McD’s is trying to “healthy up” it’s menu. I wonder if anyone recently has done a return on investment study on simple service… I miss it so.
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